Refund Policy

Scope and Summary

This Refund Policy explains when BuddyFood-AI may issue a full refund, partial refund, credit, replacement plan, or no refund for purchases made through our website, checkout, account area, or related payment flows. It applies to Basic one-time plans, Smart packages, Premium subscriptions, Basic-to-Premium upgrades, scheduled Smart-to-Premium upgrades, and any other paid digital content or digital service unless a separate checkout term clearly applies. Nothing in this Policy limits mandatory consumer rights that cannot legally be waived.

Digital Content, Immediate Delivery, and Withdrawal Rights

BuddyFood-AI supplies personalized digital content and digital services, including AI-assisted meal plans, PDFs, account access, credits, updates, and subscription features. These may be generated, delivered, or made available shortly after payment. Where required by EU/Romanian consumer law, you may be asked to expressly request immediate performance and acknowledge that you may lose the statutory right of withdrawal once digital content delivery begins or once the service has been fully performed. If you have a mandatory right to withdraw, a right to a remedy for non-conforming digital content/service, or any other mandatory refund right, that right remains unaffected.

Voluntary Money-Back Guarantee

A commercial money-back guarantee applies only if it was clearly shown to you in the checkout flow, promotion, or product offer for the specific purchase. If no money-back guarantee was shown at checkout, your refund rights are limited to mandatory law, this Policy, and any discretionary goodwill review we may choose to offer. For any checkout-specific money-back guarantee, you must meet the conditions shown at checkout and provide the information reasonably needed to verify eligibility.

Cases Where a Full Refund May Apply

• You exercise a mandatory statutory withdrawal right before digital performance begins, or in another case where applicable law requires a full refund.
• You were charged twice for the same intended purchase and only one purchase was meant to be completed.
• You were charged the wrong amount or wrong currency because of a BuddyFood-AI or payment-flow error, and the issue cannot be corrected without refunding.
• We fail to deliver the purchased digital content or service and cannot make it available within a reasonable support window after you contact us.
• A critical technical defect caused by BuddyFood-AI prevents access to the purchased plan or paid subscription features, and we cannot fix it or provide an equivalent replacement.
• A paid plan is materially non-conforming with the product purchased and we cannot bring it into conformity or provide a suitable replacement within a reasonable time.
• A Smart-to-Premium scheduled upgrade incorrectly charges you before the scheduled Premium activation date.
• A renewal or recurring charge happens after we confirmed cancellation before the applicable renewal deadline and the charge was caused by our processing error.

Cases Where a Partial Refund, Credit, or Replacement May Apply

• If a continuous digital service has already started and applicable law allows proportional charging, we may deduct the value of the service already supplied before the withdrawal or refund request.
• For Smart packages, if future scheduled credits or plan updates cannot be delivered because of our fault, we may refund the unused portion or provide replacement credits.
• For Premium subscriptions, cancellation normally stops future renewal. If a refund is legally required or approved as goodwill, it may be limited to the unused portion of the billing cycle or affected feature period.
• If a plan has a correctable quality issue, we may first offer a corrected PDF, regenerated plan, replacement credit, or support fix. A refund may apply if the issue cannot be reasonably corrected.
• For Basic-to-Premium upgrades, the Premium part may be refunded or cancelled separately where eligible. The already delivered Basic plan is not automatically refunded unless it independently qualifies.
• Goodwill refunds may be offered case by case, especially for first-time users who contact us promptly with a specific delivery, billing, or quality issue. Goodwill refunds are not a promise of future refunds.

Cases That Are Generally Not Refundable

• Change of mind after a personalized plan has been generated, delivered, downloaded, emailed, or made available, unless mandatory law says otherwise.
• Not achieving a desired weight-loss, muscle-gain, health, performance, or aesthetic result. Nutrition results depend on many personal factors and are not guaranteed.
• Not liking particular meals, ingredients, layout, or recommendations when the plan substantially matches the quiz answers and product description.
• Incorrect, incomplete, outdated, or misleading information entered in the quiz or account, including wrong email, measurements, allergies, preferences, goal, activity, or restrictions.
• Failure to read the checkout, product description, subscription terms, renewal terms, or cancellation instructions before purchase.
• Failure to cancel a Premium subscription before the next billing date, unless a legal right or our confirmed processing error applies.
• Already used Smart or Premium credits, generated update plans, or delivered PDF plans, except where the delivered digital content is defective or mandatory law requires a remedy.
• Requests based only on personal, financial, or expectation reasons after the digital content/service has been supplied, unless a checkout-specific money-back guarantee or mandatory law applies.
• Abusive, fraudulent, duplicate, bad-faith, or excessive refund requests, including attempts to obtain repeated plans without paying.
• Refund requests for purchases made through third-party stores or payment providers where those providers control refunds. In such cases, you may need to contact that provider directly.

Subscriptions, Upgrades, Credits, and Cancellation

Premium renews automatically until cancelled. Cancelling stops future billing but does not automatically refund past billing periods. Smart is a fixed package of scheduled credits/plans and does not auto-renew unless you separately schedule or purchase Premium. Smart-to-Premium scheduling stores or confirms a payment method for future Premium activation; Premium billing and Premium-only features start only when Premium becomes active. If a scheduled Premium charge is made earlier than disclosed, contact us immediately. Basic-to-Premium upgrades from the quiz/results flow may start Premium immediately and charge the shown upgrade amount at checkout; later recurring Premium billing follows the Premium subscription terms displayed before payment.

How to Request a Refund

• Contact us at buddyfood.ai@gmail.com from the purchase email address where possible.
• Include your purchase email, order ID or Stripe/payment reference if available, plan type, purchase date, amount/currency, and a clear explanation of the issue.
• For delivery or technical problems, include screenshots, error messages, missing email details, or other information that helps us investigate.
• For a legal withdrawal request, clearly state that you wish to withdraw from the purchase and identify the purchase you are withdrawing from.
• Send the request as soon as possible. Mandatory withdrawal periods and checkout-specific guarantee periods are time-limited.

Review and Refund Processing

We review refund requests in good faith and may request reasonable evidence to verify the purchase, delivery status, usage, account ownership, technical issue, or eligibility. Approved refunds are normally issued to the original payment method through the payment provider. We do not charge you a refund fee for refunds required by law. Banks, card issuers, and payment providers may take additional time to show the refund on your statement. Where a refund is issued for paid digital content or a subscription, we may revoke the related plan access, credits, subscription status, or Premium features to prevent double recovery.

Chargebacks and Payment Disputes

Please contact us first so we can investigate and fix billing or delivery problems quickly. If you file a chargeback or payment dispute, we may submit evidence of order, consent, delivery, access, usage, cancellation status, support communications, and refund review to the payment provider. Fraudulent, abusive, or bad-faith disputes may result in account suspension and loss of access to disputed paid content, without limiting any mandatory rights you may have.

Changes to This Policy

We may update this Refund Policy when product flows, payment providers, subscription models, legal requirements, or support procedures change. The version posted on this page applies from its stated update date, except where mandatory law or checkout-specific terms provide otherwise.

Contact

For refund, billing, cancellation, or payment questions, contact us at buddyfood.ai@gmail.com. This Policy is intended to explain our refund process and does not replace legal rights that apply to you under mandatory consumer protection law.